Frequently Asked Questions

You ask. We answer.

Below, you’ll find all the questions relevant for (future) temporary workers. If your question isn’t listed?

Plan4Flex app Confidential advisor Sickness & Insurance Transport Vacation/leave Work Housing Financial matters

Plan4Flex app

Is there an app where I can find all the information?

I forgot my password for the Plan4Flex app, how do I solve this?

Confidential advisor

Is there a confidential advisor for temporary workers?

Sickness & Insurance

How should I report my sickness?

Who should I call if I think I need urgent care?

How much sick pay will I receive if I am sick?

Who should I call when I am feeling better?

How can I make an appointment with the general practitioner?

How can I obtain my health insurance information?

Am I allowed to travel abroad if I am sick?

What is the difference between a general practitioner and an occupational health physician?

Do I need to take out my own health insurance?

Transport

Will I receive travel expense reimbursement for commuting from my accommodation to work?

Does International Flex Job arrange transportation to work?

Am I allowed to drive the car for personal use?

Am I allowed to drive to another country?

I have questions about my fine, who should I contact?

Do I need to buy an International Flex Job bike as my means of transportation?

What are the main traffic fines in the Netherlands?

Vacation/leave

What should I do if I want to take leave?

Where can I find more information about the accrual and payment of my vacation hours and vacation pay?

I have left International Flex Job; when will I receive my vacation pay and vacation days?

How often am I allowed to go on vacation to my home country?

How many vacation days do I accrue based on my hours worked?

Work

Can I be scheduled to work with a friend/partner/family member?

How many days, hours, or shifts will I be working?

I have a contract through International Flex Job, but I am not being assigned to work. How is this possible?

Will I receive work clothing and work shoes?

What is the notice period?

Can I work (paid) overtime?

Will I receive a guaranteed number of work hours?

Where can I find the collective labor agreement (CAO) for temporary workers?

Housing

Is there internet in the accommodation?

Can I get a shared room with my partner?

What should I do if there are problems in the house?

I do not have my own accommodation; can I arrange this through International Flex Job?

What types of accommodation are available?

What do I need to bring myself if I receive accommodation through International Flex Job?

I work for International Flex Job; am I allowed to arrange my own housing?

Do I still have to pay rent if I am on vacation?

What is the drug policy at International Flex Job?

There is no hot water and heating in the house; what should I do?

Financial matters

When will I receive my salary?

Will I receive travel expense reimbursement for commuting from my accommodation to work?

My salary is incorrect. How can this happen, and who can help me?

What is my salary?

Where can I change my bank account number?

Can I get an advance from International Flex Job when I start working?

Can my salary be deposited into a foreign bank account?

Will I receive travel expenses to get from my accommodation to work?

How do I receive my payslip and my annual statement?

I have taken vacation days; how and when will you pay them out?